Approach
Our 1-2-3-4 Approach
We structure the workflow so evidence, communication, and legal escalation move in a clear and documented path from start to finish.
Step #1
Gather and prove the facts.
We need you to provide all written evidence, whether electronic or paper, of the transaction and your efforts to collect the debt.
•Written evidence
Step #2
Our Debt Collection team will contact the debtor.
Our Debt Collection team will contact the debtor through every possible channel to let them know that we have been appointed to assist with the collection and will attempt to recover the debt amicably.
•5 attempts / 14 days
Step #3
Our licensed lawyers take over the case.
Our licensed lawyers will take over the case and issue an official Payment Demand Letter. If the debtor fails to respond within 48 hours, we will submit the case with all supporting documents to the police in the same jurisdiction and other relevant agencies.
•Official letter / 48 hours
Step #4
The police investigate the case.
The police will investigate the case and take necessary action, including freezing the debtor’s bank account and, through a court order, instructing the bank to return the amount owed to you. The whole process can take up to 6 months and can be as fast as 2 months.
•2-6 months
